Table of Contents
We know that our products are the best available. Occasionally, there is a problem with an individual product. Should you have any problems with any of our products, please contact us. We will discuss the problem with you and offer possible solutions.
Down-Under Wool willingly accepts the return of unused items in perfect condition. To return all or part of an order, please contact Down-Under Wool by email to receive a Return Authorization Number and shipping instructions. This is very important; otherwise Customs duties and brokerage fees may be charged.
Return of faulty items will be paid by Down-Under Wool. All other returns must be Post, brokerage, taxes and duty- Prepaid.
|Items returned from the USA should be shipped using the US Postal Service- insured mail.
The Customs declaration should quote the following:
" Canadian Goods Returning to Canada"- No need to list the contents of the package.
If an alternate method of return is used, we have found that brokerage charges may be applied.
Returned goods should be sent to:
8141 Lamont Avenue,
Niagara Falls, ON..Canada...L2G 6V6
The Return Authorization Number, obtained by email, should be clearly marked on the returning package.
For all Free Shipping Orders ( those above $180), a restocking charge of 5% Sale price will apply for the return of unused items in perfect condition. The total cost of the returned item, minus the shipping and restocking charge, will be credited back to the credit card or PayPal account immediately on receipt of the returned article; unless the package has been returned by a courier- brokerage charges usually apply to courier shipments.
Enjoy FREE Shipping & Handling for all orders over
US $180.00 - in Canada & Lower 48 States of USA
We want to make sure that you receive the product best suited to your need. If you have any questions about our products or their use for medical conditions, please contact us - we are here to assist you!
FAX : 905 - 295 - 3816
Phone: 1- 800 - 463 - 1985
Down-Under Wool is a leading edge company specializing in the prevention & treatment of bedsores, pressure sores and decubitus ulcers- a Benchmark for Quality Australian Sheepskin & Wool-Pile products since 1986.